The era of all employees reporting to one office at a specific time are, for the most part, a thing of the past. According to IDC, mobile workers are expected to account for 72.3% of the workforce in the U.S. by 2020.

With so many employees using mobile phones for work, three challenges arise for businesses. The first is managing your brand image across the company. For example, when sales representatives call customers via their mobile phones (either personal or company-provided), greetings and voicemails have great variability and may or may not include your company name, stated in a way that is consistent with your brand. Second, in terms of management and coaching, it creates call activity blindness, with no visibility of inbound or outbound call activity. And third, customers begin to call employees’ mobile phones directly instead of the main business number which impacts employee personal privacy and could lead to lost customers if the employee leaves.

When searching for a business office phone solution, it is best to look for a solution that provides reporting on call activity across all devices. An ideal solution would have the capability of showing your main business number on CallerID, even if calls are made via an employee’s cell phone.

Our VoIP office solution allows remote workers to seamlessly make and receive phone calls from your business phone number via their mobile phones, with full transparency of all call activity and privacy protection with business caller ID. It also has the added benefit of delivering voice messages direct to email for fast and easy retrieval.

When evaluating VoIP office phone solutions, a few important things to look for are:

• Easy, transparent connection to an unlimited number of mobile phones with full use of all system features
• A solution that will flex and change with your business
• A provider that allows for an unlimited number of simultaneous calls to your business
• A system that ensures your customers will never get a busy signal
• One that enables a consistent brand image across all phones

Does your business rely on telecommunications to operate successfully? If so, it may be time to look at optimizing your phone solution to ensure you are putting best professional business front forward.