Ever think about how many times you lose focus during your work day? According to a work study by Dovico.com, the average person is interrupted at least once every eight minutes. And it takes approximately 24 minutes to completely refocus on your work after each interruption per Gloria Mark, who studies digital distraction at the University of California, Irvine. It’s no wonder we arrive at the end of the day with unaccomplished tasks on our to-do lists.

What type of interruptions are most common in an office? Phone calls, digital pop-ups, and people. In offices with high customer interaction such as service companies and physician offices, incoming phone calls are one of the biggest disrupters of work flow. We get it, customers are number one, and you want to get to them quickly and respond to their needs. One of the best ways to get them to the right person quickly is to have a phone solution that is tailored to your specific call patterns. By reducing the number of calls that have to be answered and then transferred, you’ll improve your customer service – and your team’s productivity.

An intelligent, cloud-based phone solution can be designed to 1. get your callers to the right person faster – which means less hold time, and 2. reduce the time your team spends answering and transferring calls to the right person. This means fewer work interruptions and better customer service. And who doesn’t want happier customers?

To improve your office productivity, take time to talk with your team about the types of interruptions they experience. If phone calls are high on the list, consider investigating a new phone solution that intelligently routes calls to the right person the first time. A tailored solution can actually free up hours a day for your team members and your customers will love it.

We offer complimentary communication evaluations for your office.