What happens to your incoming phone calls in the event of a power or network outage or an unexpected office closure? When customers are ready to buy or hire a service, they expect a fast response. Often potential customers will move on to the next company until they get a live person on the phone. So, no doubt, a quick response to callers can impact your revenue.

If you want your customers and potential customers to be able to reach you even when your phones are down, if your power or network goes out, or your office must be closed unexpectedly, check your telecom solution options. Very few business phone systems offer a complete disaster recovery and business continuity plan with prompt, personalized service.

Unfortunately, one of our customers, a real estate marketing firm experiences frequent power outages. We are able to quickly re-route their calls to their designated mobile phones, so they never miss a beat.

Another customer, an animal hospital, recently had an internal server issue that affected their network and phones. We transparently and rapidly re-routed their calls to their mobile phones, and business continued as usual.

To ensure your business is protected, here are few things to ask for when evaluating a new telecom solution:

• Does the service include a telecom disaster recovery and business continuity plan?
• Will you be able to quickly and easily re-route calls to a mobile phone or other device from any web-enabled device?
• Will your phone service provider quickly re-route calls for you in the event of an emergency?
• Do you have full access to your inbound and outbound calls anytime from anywhere?
• Does your telecom service have multiple backups in the event of an internet outage in your area?
• Can they provide detailed data on your incoming and outgoing calls?

Never miss a customer call or have your business come to a halt in the event of a power outage or unexpected office closure. Ensure your business is prepared by asking about your telecom disaster recovery / business continuity plan. Consider switching to a business phone provider that has your back and ensures your customers can always reach you.