Whether you are evaluating phone systems for a new business or replacing an existing office phone solution, a VoIP system is probably the best option for a professional business front. VoIP telecom solutions are hosted in the cloud and only require a network with the proper bandwidth and router to support your call needs. This eliminates the need for extra equipment and hard wiring – making installation fast and simple.

Not all VoIP providers are created equal, though. Many phone providers want to install a phone system and start charging a monthly fee. They may not take the time to evaluate your internet connection and network to ensure you have the bandwidth for both your daily office data and voice needs.

While reviewing phone providers, ask if evaluating your business’s network and router is included in the price. Also, find out if they tailor the phone system to manage calls according to your office processes, how much tailoring they will do, and what is included in the regular cost. And what if changes or upgrades need to be made? If you are looking for an easy, one-stop-shopping experience, we not only evaluate your current network and bandwidth, but also provide end-to-end service to upgrade your network if needed – to ensure maximum call reliability.

Once your phone solution is installed, you’ll want the flexibility to make changes as your business needs change. Ask providers about an online dashboard to administer your phone system during the evaluation process. Ideally, you should have convenient access online to take care of daily administrative tasks such as adding and removing staff, viewing real-time call activity and call data. With FutureCom, we take time to fully understand your office processes and business goals, then tailor the system upfront for optimal call efficiency. Once it’s set up, you can easily make changes online, and have the option to call us if you need assistance with changes. No worries, it’s all included in your monthly fee.

Our customers tell us they save up to 30 percent of the time previously spent answering and transferring calls to the right person. They say we provide the most reliable 24/7 customer service. And best of all, their customers get to the right person faster – which has a positive impact on your bottom line.

If you are considering a new phone solution, remember to ask providers what is included in the monthly price. Often network evaluation, troubleshooting, and system customization and changes either aren’t available or come at a costly addition to your quoted fee. Working with a provider that is qualified and willing to troubleshoot between both your network and phone solution is critical in case an issue arises or your network goes down, as is tailoring the system to meet your needs initially and ongoing. Ask us about protecting your phone communications for business continuity and disaster recovery.