As we adjust to a ‘new normal’ for a while – many of us may find ourselves working remotely to maintain social distancing to help prevent the spread of the coronavirus. If your business is transitioning to remote working, here are a few things to consider when it comes to ensuring smooth communications and reassuring your customers that you are there for them.

• Whether you communicate with your customers mostly via phone or online, a strong network with the appropriate amount of bandwidth is the key foundation of reliable communications. FutureCom can help assess your network and make recommendations for increased reliability and bandwidth. The right amount of bandwidth helps to ensure that your phone and digital communications will continue normally - even with a higher volume of calls.

• Establishing a shared cloud file system will also make information available to your team as they work from home.

• If you are minimizing travel and in-person customer contact, a reliable phone system with built-in business continuity is critical. Check in to a phone solution that allows team members to make calls from an alternate phone, such as their mobile phone or home phone, via your business phone number. Customers only see your business phone number on their incoming CallerID, while keeping alternate numbers private.

• Maintaining seamless communications is one goal of a solid business continuity plan. If your office is closed, the ideal office phone solution enables you to quickly and easily forward your office calls to your mobile number – via an online tool that is accessible to you anywhere you have internet access. Customers’ communication experience continues seamlessly – giving them confidence in your business.

If you would like expert advice on business continuity and how to ensure smooth communications while working remotely, please let us know. We are here to help.