OVERVIEW:
Berk Eye Care Center has been providing state-of-the-art eye care for more than 30 years. Their team of doctors and professional staff members are committed to providing compassionate and personalized eye care to the Columbus and Gahanna communities.
OFFICE COMMUNICATIONS CHALLENGES:
“With two office locations, 20 phones, and a growing practice, the phone never stopped ringing. One of our major challenges was team members being interrupted when they were with patients to answer the phones,” explained Tami Berk, Practice Manager, Berk Eye Care Center.
“A great deal of time was spent taking turns answering calls and transferring calls to the right person. We were looking for a way to better manage our calls.”
TELECOM SOLUTION:
FutureCom took time to fully understand Berk Eye Care’s current call flow, their goals, and what the ideal situation would be. Next, FutureCom’s Comunify® phone solution was tailored to meet Berk’s needs. Two office locations are managed under one system while maintaining separate phone numbers, allowing consistent call management and easy staff communications across both locations.
RESULTS:
“Our phone situation is 100% better with FutureCom and our patients are much better served. They are not on hold, thanks to auto call directing, which saves time. Patients are routed to the right person in just seconds now, versus minutes. And staff aren’t interrupted when they are with a patient.”
“FutureCom streamlined everything. They completely re-vamped the way we do business. Now we don’t hear multiple phones ringing, because calls are being directed to the right person the first time. We are often able to answer their questions about office hours or our address without a live person,” noted Berk.
“Our staff really appreciates the reduction in phone calls that are not related towards their specialty. This saves them time and allows them to focus on their job and better serve patients.”
“When we ask for changes in our business phone system, FutureCom handles it immediately. There is never a wait. We would definitely recommend FutureCom to other businesses,” Berk concluded.