OVERVIEW:
The 32-member team at County Animal Hospital is comprised of highly trained and experienced animal health professionals who have a genuine love for working with pets. Their clients have a great deal of trust and confidence in the medical team and communication is a key element to running a successful office.

OFFICE COMMUNICATIONS CHALLENGES:
“We run a busy animal hospital and receive a lot of phone calls. We were operating on an old analog phone system and it was definitely time to update,” explained Tina Gilroy, Practice Manager at County Animal Hospital.

The management team researched phone solutions and chose FutureCom due to their ability to customize the solution based on our needs. We also wanted a higher level of customer service.”

TELECOM SOLUTION:
FutureCom met with the team at County Animal Hospital to learn more about their customers, their communications needs, and the call patterns in the office. The phone solution was tailored to quickly transfer calls based on popular customer requests such as prescription refills, appointments, or billing. FutureCom’s cloud-based, voice-enabled phone solution was installed and the team was trained on how to get the most from it.

RESULTS:
“We were amazed at how fast the new solution was up and running and the transition was seamless. The team at FutureCom never let us worry about anything. After the initial installation, they were always there, even after-hours, to answer our questions. We are completely comfortable with the new phone technology.”

“The doctors love the voice mail-to-email feature. It really saves them time. Being able to return customer calls through our business number via mobile phones also keeps our personal numbers private. Our phones are no longer ringing and ringing Emergency calls and others are going to the right person quickly. It is definitely saving staff time.”

“We are so glad we made the change to FutureCom’s intelligent telecom solution. They provide the kind of customer service you don’t get too many places anymore. Our internet went down on a Saturday. It wasn’t even a problem with the phone system; however, the team at FutureCom stepped in and made sure we didn’t miss a phone call,” noted Gilroy.