OVERVIEW:
Since 1994, Ohio Reproductive Medicine (ORM) has been providing families with optimal and quality infertility treatments and outcomes. As central Ohio’s first, largest, and only IVF program of assisted reproductive technologies, it is a busy practice with 5 physicians with a total staff of over 30 people.

OFFICE COMMUNICATIONS CHALLENGES:
Practice Manager, Michelle Crane, was dealing with many telecom challenges including long outages which was impacting patient service.

“Our phones were going out for one to two days at a time and no one could help us. There was a lot of finger pointing between carrier and technology providers. The phones are so critical to communicating with patients,” explained Michelle Crane, Practice Manager, Ohio Reproductive Medicine.

TELECOM SOLUTION:
After understanding the needs at their practice, FutureCom tailored the phone solution specifically for optimal call flow at ORM. This ensures that patients reach the right person faster.

“The team at FutureCom made it pretty easy for us. They talked to our vendors and sorted out services we were paying for but were not needed and determined the right technology for our internet service and a cloud-based phone service,” noted Crane.

”The training went very well; it was handled in small groups. Everything was customized for individual users and the solution is really flexible,” said Dr. Elizabeth Kennard, ORM.

RESULTS:
“FutureCom’s speech recognition system is working well for us. It’s just easier to say a number than to dial it. I love that it saves me time and is more accurate. FutureCom as made a real difference for our busy practice. They provide a premium service at a reasonable price,” noted Dr. Kennard.

“FutureCom’s solution created an easily customizable call flow. The nurses love it, and we can adjust it anytime. We appreciate having accurate data on our call volume and hold times,” explained Crane.